Privacy Policy  - Livingwood Windows

This Privacy Policy sets out how we, Livingwood Windows Limited whose registered office is at Studio 5, Old School Studios, 140 Eastgate Street, Bury St Edmunds, Suffolk, IP33 1XX (Company No. 5689189, VAT Reg. No. 878 4145 84, Registered in England) ("Livingwood Windows Limited", "We", "Us" or "Our"), intend to protect your privacy when using our site, and describes your rights and the manner in which any of your personally identifiable information will be collected and used.

Personally identifiable information is information that can be associated with a specific individual including, for example, a user's name, address or telephone number, e-mail address and information about on-line activities that are directly linked to them ("Personal Information").

Our intention is to collect and use such Personal Information as is reasonably necessary in order to enable you to make the most of the activities available on our website. Other purposes for which we may use your Personal Information include dealing with enquiries and tailoring our services to your requirements and preferences. Occasionally, we may also wish to use your Personal Information to inform you about goods, services or promotions which we think may interest you.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, no data transmission over the internet can be entirely secure, so we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access. The use of our Site is at your own risk.

We may disclose your personal information to others only in the following circumstances and/or for the following purposes:

• Where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements.

• To prevent and/or detect crime.

• For credit reference purposes.

If you would like further details of who we share your Personal Information with and for what purposes, please contact us at sales@livingwoodwindows.co.uk or by telephone on 01284 705468.

As Livingwood Windows Limited is an international organisation, we may sometimes need to transfer your Personal Information anywhere around the world. Unless you inform us to the contrary by contacting us at Studio 5, Old School Studios, 140 Eastgate Street, Bury St Edmunds, Suffolk, IP33 1XX, tel. 01284 705468, your consent to the use of your Personal Information in terms of this Privacy Policy will also be taken as consent to transfer your Personal Information around the world accordingly.

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Our employees comply with legal obligations and Our policies and procedures (including our customer relations practices).

We are happy to provide you with details of the Personal Information which we process about you. To protect our customers' personal information, we follow a strict storage and disclosure procedure, which means that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee of £15 in relation to any requests for access to personal information. Please direct any such request by post to the Data Protection Officer, Livingwood Windows Limited, Studio 5, Old School Studios, 140 Eastgate Street, Bury St Edmunds, Suffolk, IP33 1XX.

Please help us to keep your Personal Information current and accurate by contacting us at the above address if your personal information is or becomes inaccurate and/or out-of-date. As e-commerce horizons are changing at an ever increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site.

Some sites use devices called "cookies" to store retrievable information about your visit. This information can then be retrieved from your machine by that site. Such sites are obliged to declare their use to you. The Livingwood Windows Limited web site does not use cookies at all.

If you have questions about our products, architectural or commercial services, please email us or contact us by phone at 01284 705 468.